Refund Policy
Last updated: October 26, 2026
- Plans renew automatically until you cancel: yearly plans every year, monthly plans every month. We email you 30 days before each yearly renewal, and once a year on monthly plans. You can cancel online anytime in the Parent Zone or at paddle.net.
- The free trial costs nothing and needs no card, so there's nothing to refund.
- 30-day money-back guarantee on your first payment, monthly or yearly. No questions asked.
- Forgot to cancel? Ask within 14 days of a renewal charge and we'll refund it in full.
- Ask at paddle.net or email support@mindo.club.
Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle issues refunds to the payment method you used, under this policy and Paddle's refund policy.
When you can get a refund
- Your first payment. If MINDO KIDS isn't right for your family, ask within 30 days of your first payment for any plan, monthly or yearly, and you'll get a full refund.
- Renewals. If your subscription renewed and you meant to cancel, ask within 14 days of the renewal charge and you'll get a full refund of that charge.
- Something went wrong on our side. If you were charged twice, charged after canceling, or couldn't use MINDO KIDS because of a problem we couldn't fix, you'll get a refund for that charge, whenever you ask.
- If we end the Service or remove a main feature you paid for, we'll refund the unused part of your current period, as our Terms of Use say.
Outside these cases, we look at every request individually and may give a full or partial refund. Canceling always stops future charges, and you keep access until the end of the period you paid for.
How to ask
- Go to paddle.net, find your order with the email you used at checkout, and request a refund. You can also reply to the receipt Paddle emailed you.
- Or email support@mindo.club from the email you used at checkout, and we'll ask Paddle to issue it.
Once a refund is approved, Paddle sends it to your original payment method. Most banks show it within 5 to 10 business days.
What happens after a refund
A refunded subscription is canceled, and paid features stop. Your child's progress isn't deleted because of a refund. To delete it, see our Privacy Policy.
Your legal rights
This policy doesn't limit any refund or cancellation rights you have under the law where you live. For example, Paddle's terms give consumers in the EU, UK and some other countries a 14-day right to withdraw.
Before disputing a charge
Please contact us or Paddle first. We'd rather fix it quickly than have you wait on a bank dispute.
Questions? support@mindo.club · Rivka Erlanger (MINDO KIDS), 34 Sderot HaEmoraim, Beit Shemesh 9920479, Israel · +972-52-716-1835
See also our Terms of Use and Privacy Policy.